Frequently asked questions
We understand that reaching out for help—especially when you are affected by cancer, serious illness, or bereavement—can feel like a big and sometimes uncertain step. You may have questions about how it works, what to expect, or whether this support is right for you at this time.
This page is here to gently guide you through some of the most common questions we are asked. Our hope is to offer reassurance, clarity, and comfort as you consider taking time for yourself and your wellbeing.
If you cannot find the answer you are looking for, please remember that we are always here to help. You are welcome to contact us, and we will respond as quickly as we can.
How much does it cost?
Our therapists each set their own fees per session, depending on location and the type of therapy that they provide. Session fees will be discussed on an individual basis when you make contact with one of our therapists.
Guide Price Per session :
Individual £55- £65
Couples Counselling £75 - £80
Children and Young People £65 - £75.00
Walk and Talk (available on request) - £55-£65
Do you see children and young people?
We have specialist members of the team who are experienced and qualified to work with Children and Young People aged between 5-18 years. We offer the option to work with dedicated Child and Young Persons Counsellors, or with a specialist Art Therapist. Please do get in touch for a consultation for your child or young person so that we can discuss the parameters of the work. If you are under 18 you may still be able to self refer, please do get in touch and we can discuss your individual circumstances.
Who do you work with?
Individual Adults
All of our counsellors are qualified, and experienced in working with individual adults. Whether you are newly diagnosed, managing a serious illness, supporting a partner or family member with health issues, or are pre or post bereavement, we offer you a warm, non-judgemental, and confidential space within which you will be supported to explore and come to terms with the challenges that you are facing.
Children and Young People
We have specialist members of the team who are experienced and qualified to work with Children and Young People. We offer the option to work with dedicated Child and Young Persons Counsellors, or with a specialist Art Therapist. Please do get in touch for a consultation for your child or young person so that we can discuss the parameters of the work. If you are under 18 you may still be able to self refer, please do get in touch and we can discuss your individual circumstances.
Couples
We have specialist counsellors who are experienced and qualified to work with Couples. We are able to support you as a couple to navigate the challenges of coping with serious or life-threatening illness, cancer or bereavement. Couples counselling can provide a space to talk about the changes that you are experiencing, a safe place to work through feelings, fears and differences, and to make space to talk about your individual needs, and strengthen your bonds as a couple.
How many sessions would I need?
Each client's needs are unique and therefore the amount of sessions that you require will very much depend on the complexity of the issues that you wish to work with. In your initial session your therapist will help to guide you and assess whether short term counselling, or longer term therapy would be suitable to meet your needs.
As a guide, short term counselling of 6 – 18 sessions can be helpful for specific or one off issues that you are facing currently and would like support in navigating. Longer term, or open ended therapy, may be more suitable if you wish to address more complex, longer standing or on going issues.
Is it confidential?
Yes, your therapy sessions are confidential, allowing you to explore sensitive thoughts, feelings, and experiences in a safe and trusted space. Information shared in therapy will not be disclosed to others without your consent, during or after therapy, except in the following circumstances:
- If there is a serious risk of harm to yourself or others.
- If a child or vulnerable adult is at risk of abuse or neglect.
- If information is shared about a serious crime that must legally be reported, such as terrorism, money laundering, or drug trafficking.
All therapists and counsellors are required to attend regular supervision with a qualified supervisor or professional peers. Clinical work may be discussed anonymously to support safe and effective practice. Supervisors follow the same legal and ethical standards of confidentiality.
At times, particularly when working with children and young people, we may support clients in sharing thoughts or feelings with important people in their lives. This will always be approached in a client-led and supportive way where possible.
What issues do you help with?
Processing a new diagnosis
Managing the impact of treatment and side affects
Emotional difficulties - Stress, Anxiety, Depression, Overwhelm, Low Mood, Fear, Anger
Managing symptoms of Trauma and PTSD
Processing feelings of isolation and loneliness
Adapting to body image changes
Sexuality and Intimacy concerns
Navigating communication and relationships
Loss of independence
Managing financial and employment concerns
Grieving loss of health and lifestyle changes
Navigating post treatment recovery
Self care and Wellbeing
Rebuilding identity and purpose
Building resilience and developing coping strategies
Processing an incurable or terminal diagnosis
Bereavement
Complicated Bereavement
Support for anticipated bereavement
Sudden or unexpected bereavement
Phobias
Do you offer low – cost therapy?
We understand that depending on your financial circumstances you might find it hard to pay the full fee for counselling sessions. Some of our therapists offer a limited amount of low cost place’s for clients who would otherwise struggle to access the service. You can send us a message to inquire if you think this applies to you.
How long do I need wait for therapy?
We would hope to see you within a few weeks from your initial consultation. We will be in touch shortly after with a start date.
Are you qualified and how are you regulated?
All of our counsellors and therapists are fully qualified and are individually registered members of one of the Professional Standards Authority accredited organisations that oversee UK standards for Counselling and Psychotherapy.
British Association for Counselling and Psychotherapy - BACP
National Counselling and Psychotherapy Society - NCPS
United Kingdom Council for Psychotherapy - UKCP
Health and Care Professions Council- HCPC
As counsellors and therapists our work is guided by our governing bodies Ethical and Professional Frameworks. These provide a mandatory structure for safe, competent, and ethical practice. We are committed to upholding the values, principles, and personal moral qualities as outlined in the guiding frameworks, with the aim of delivering high quality, client focused care.
As part of our professional obligations we are individually :
Fully Insured with policies covering Professional, Public and Product Liability
Enhanced Disclosure and Barring (DBS) checked
Registered with the ICO
Engaged with continuing CPD and professional development
What should I expect on the first session?
A first session will be different with each of our therapists depending on their training and orientation.
Generally a first therapy session will offer an opportunity for you to share an overview of your current difficulties, and to explore what you hope to get out of the sessions. It is a chance for you to get a feel for how it might be to work with a therapist before agreeing to regular sessions, as well as offering the therapist a chance to listen to what is troubling you, and assess if they are able to help.
Ending Therapy
Regular reviews with your therapist can be used to assess your progress, and to agree on the benefit of further sessions, or to work towards ending therapy. The ending of therapy sessions will be planned by you and your therapist, agreeing the amount of sessions required, and how you would like to use the time to consolidate your work together.
During a course of therapy there may be times when you feel that its not working for you, that you are feeling stuck or uncertain about continuing. It is important to talk these concerns through with your therapist and you may well find that this helps to resolve the issue and allow the therapy to move forward. Where this is not the case your therapist will help you to end the work safely and offer help to refer you to alternative practitioner for support.